CUSTOMER SERVICE

Our team is happy to answer all your questions, just write to: info@peracas.com

RETURNS & REFUNDS

Due to hygiene problems of jewellery pieces, all sales are final without any return.


Please remember that we can not accept returns on products that have been customized especially for you.

PAYMENTS

We accept PayPal. Bank transfer is also available for orders above 2,000 EURO. Our prices are listed in EUR.

SHIPPING

We ship in more than 50 countries around the world: you can select your shipping destination while you browse or at checkout. Orders are shipped from Italy, directly from the artisan’s workshop. They are safely and securely delivered to your home with the best shipping carriers. All shipments are insured for the whole value of the product. When the product you order is particularly large or delicate, it will be delivered by the shippers used by museums to transport exhibits across oceans. This will guarantee your order reaches you in perfect conditions.

Shipping times are clearly displayed in each product page, while final shipping costs are shown at checkout including the taxes.

If you have specific shipping questions or if you have special shipping needs, please email

at info@peracas.com.

ORDERING ON PERACAS


Most of the products you see online will be produced based on the order. Others will be crafted specifically for you. The preparation time will be 4-5 weeks. Once you order is complete, you will receive a confirmation e-mail with the details of your order. In the Account section of the site, you will always find a summary of your order history with the delivery information.

Peracas, 2019